One-in-Five Hospitality Workers Intend to Change Jobs By Year End, According to Latest Survey

Forty-seven percent of Hospitality workers say they are underpaid with 68 percent still waiting for their annual salary increase. It's "show me the money" time for these workers as 39 percent dust off their resumes in the hopes of landing a new job in the next six months. Twenty-one percent plan to change jobs by the end of the year. The survey, "The Pulse: Hospitality," included 100 Hospitality workers and was conducted from August 5, 2004 to August 24, 2004.

Hospitality workers are frequently looking for a job: daily basis (12 percent), weekly basis (18 percent) and monthly basis (13 percent). Overwhelmingly, the top motivator to find a new job for Hospitality workers is pay, followed by a job with better benefits, improved balance of work and life, a better boss and more opportunities for career advancement.

Twenty-nine percent of Hospitality workers are dissatisfied with their jobs overall. One-half of Hospitality workers say they are burdened by an excessively heavy workload. The demands of their jobs have also resulted in 44 percent reporting that they cannot maintain a satisfactory balance between work and life.

"The impending strikes by housekeepers, bellmen and other Hospitality workers in several major U.S. cities highlights the dissatisfaction that exists among Hospitality workers," said Diane Christopher, Hospitality Employment Expert at "Whether one works in a restaurant, hotel or gaming or fast food establishment, the struggle to keep up with the workload and maintain customer service standards is becoming increasingly difficult. One-in-five Hospitality workers plan to leave their current positions in as early as the next three months."

The ability to experience upper mobility is also a point of contention for Hospitality workers. Forty-five percent feel that there is a lack of career advancement opportunities for them at their current job. Thirty-nine percent of these workers are dissatisfied with their career progress and 37 percent feel that their companies are not providing sufficient development and learning programs. sees more than 10 million searches for Hospitality positions annually.

About the Survey

The new survey, "The Pulse: Hospitality," was conducted from August 5 to August 24, 2004 of 100 Hospitality workers. To collect data for the survey, commissioned SurveySite to use an e-mail methodology whereby individuals who are members of SurveySite Web Panel were randomly selected and approached by e-mail invitation to participate in the online survey. The results of this survey are accurate within +/-9.8 percentage points (19 times out of 20).

About is a leading online source for maximizing recruitment dollars and optimizing job searches with superior products, customer service and technology. With a unique combination of national, local and niche audiences, makes it easy for recruiters to reach the most qualified candidates with industry-leading market research data and support. Job seekers can search for the right job from more than 500,000 continuously updated postings, representing more than 30,000 of the top employers in virtually every industry, field and location. Together with Gannett Co., Inc. , Tribune Company , and Knight Ridder, Inc. , includes the Web's top newspaper sites -- the most trusted employment sources in recruiting. For more information about products and services, call 888-670-TEAM or visit .

  Media Contact:
  Jennifer Sullivan
  (773) 527-1164


CONTACT: Media, Jennifer Sullivan of, +1-773-527-1164,